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Quality Management in Small and Medium Sized Enterprises

Marcus Assarlind (Institutionen för teknikens ekonomi och organisation, Industriell kvalitetsutveckling) ; Ida Gremyr (Institutionen för teknikens ekonomi och organisation, Industriell kvalitetsutveckling)
Irish Academy of Management 12th Annual Conference, Conference Proceedings (2009)
[Konferensbidrag, refereegranskat]

Traditionally, the main focus of research of Quality Management has been on larger organizations. While these are important, so are the SMEs which are crucial to the national economy. However, there is no larger adoption of improvement processes in these smaller companies, even though studies suggest that Quality Management is implementable in smaller companies as well as in larger ones. Due to differences in characteristics, such as available resources, between SMEs and larger organizations, there seems to be a need for distinct treatment of SMEs. This paper reviews literature on QM implementation in SMEs. It synthesizes advices into six main categories: Involve external support, Involve employees, Implement gradually with realistic goals, Involve management, Track performance and benchmark, and Contextualize to the organization. The paper discusses the need for individual approaches for each SME when designing an improvement program, as well as the feasibility of a general approach when compared to larger organisations.

Nyckelord: Quality Management, Small and Medium Sized Enterprises (SME), Implementation, Organizational performance, Critical implementation factors



Denna post skapades 2009-09-15. Senast ändrad 2017-01-27.
CPL Pubid: 98068

 

Institutioner (Chalmers)

Institutionen för teknikens ekonomi och organisation, Industriell kvalitetsutveckling (2005-2016)

Ämnesområden

Produktionsteknik
Industriell organisation, administration och ekonomi

Chalmers infrastruktur

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