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Applying Process Management in Healthcare –Investigating Implementation Difficulties

Andreas Hellström (Institutionen för teknikens ekonomi och organisation, Industriell kvalitetsutveckling) ; Svante Lifvergren (Institutionen för teknikens ekonomi och organisation, Industriell kvalitetsutveckling)
16th International Annual EurOMA Conference (2009)
[Konferensbidrag, refereegranskat]

This paper focuses on the meeting between a Swedish healthcare organization and the idea of process management. It is evident that the organization itself in many ways becomes an obstacle to the achievement of a process oriented management style. The empirical story that gives voices from the healthcare staff reveals conflicts about the organizing principle and structures such as budgeting and reimbursement systems - obviously built on a more functional view of an organization. It is not completely evident that the two alternative perspectives are easily able to co-exist, and managing seems to be an advanced balancing act.

Nyckelord: Process Management, Healthcare, Sweden



Denna post skapades 2009-06-01. Senast ändrad 2017-09-14.
CPL Pubid: 94544

 

Institutioner (Chalmers)

Institutionen för teknikens ekonomi och organisation, Industriell kvalitetsutveckling (2005-2016)

Ämnesområden

Industriell teknik och ekonomi

Chalmers infrastruktur