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Timo Kero (Institutionen för produkt- och produktionsutveckling, Produktutveckling) ; Dag Bergsjö (Institutionen för produkt- och produktionsutveckling, Produktutveckling) ; Amer Catic (Institutionen för produkt- och produktionsutveckling, Produktutveckling) ; Johan Malmqvist (Institutionen för produkt- och produktionsutveckling, Produktutveckling) ; Rikard Söderberg (Institutionen för produkt- och produktionsutveckling, Produktutveckling) ; Matts Andersson
International Association for Management of Technology, IAMOT 2009 Proceedings (2009)
[Konferensbidrag, refereegranskat]

In this paper a new method incorporating flexible collection of process information along with an intuitive manner of presenting the processes along with the process information is presented and compared to a standard DSM process chart. A prototype tool implementing the proposed method is also presented. A bio-medical process is mapped using interviews and available documentation from Nobel Biocare as the main method to collect process information. The complete model is documented applying a DSM tool. The proposed interactive process modeling (IPM) method has been developed in parallel with the mapped process, along with a prototype process documentation tool, to map the same process and compare the two mapping cases. The studied process contains 101 process activities that have been mapped and described using the two methods (DSM and the new interactive process mapping (IPM)). It has been found that the IPM method enables a more complete approach to process improvement since it can be applied and updated easier because of features such as: version control, higher level of user interactivity, alternative representations of process properties using links between information objects, IT-resources and organizational roles within the process chart. A flexible approach using the IPM method ensures rich and easily accessible process information that is easier to interpret, communicate and maintain over time than the standard DSM model.

Nyckelord: Process modeling, Information management, Quality assurance

Denna post skapades 2009-05-25. Senast ändrad 2009-05-25.
CPL Pubid: 94413