CPL - Chalmers Publication Library
| Utbildning | Forskning | Styrkeområden | Om Chalmers | In English In English Ej inloggad.

TQM and Health - the employees´ perception

Yvonne Lagrosen (Institutionen för industriell kvalitetsutveckling)
Journal of Management Systems Vol. 16 (2004), 3,
[Artikel, refereegranskad vetenskaplig]

This paper investigates the effects of TQM on the employees´ perception of their health. A case study has been carried out at Fresh, a manufacturing company in Sweden, which received the Alecta Award for working-environment issues in 2001. A combination of qualitative and quantitative methods has been used. Qualitative data have been collected through in-depth interviews and a focus-group interview. A structured questionnaire was used to measure the extent of influence of the different values and factors. The most important finding is that there is a high statistical correlation between how the employees perceive the organisational values of ‘leadership commitment’ and how they perceive their health. There is also a statistical correlation with the values ‘participation of everybody’ and ‘continuous improvements’.

Nyckelord: TQM, health, Quality Management, leadership commitment, participation of everybody, continuous improvements



Denna post skapades 2006-08-29.
CPL Pubid: 3102

 

Institutioner (Chalmers)

Institutionen för industriell kvalitetsutveckling (1999-2004)

Ämnesområden

Miljöteknik

Chalmers infrastruktur

Relaterade publikationer

Denna publikation ingår i:


Values and Practices of Quality Management - Health implications and organisational differences