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TQM and Health - the employees´ perception

Yvonne Lagrosen (Institutionen för industriell kvalitetsutveckling)
Journal of Management Systems Vol. 16 (2004), 3,
[Artikel, refereegranskad vetenskaplig]

This paper investigates the effects of TQM on the employees´ perception of their health. A case study has been carried out at Fresh, a manufacturing company in Sweden, which received the Alecta Award for working-environment issues in 2001. A combination of qualitative and quantitative methods has been used. Qualitative data have been collected through in-depth interviews and a focus-group interview. A structured questionnaire was used to measure the extent of influence of the different values and factors. The most important finding is that there is a high statistical correlation between how the employees perceive the organisational values of ‘leadership commitment’ and how they perceive their health. There is also a statistical correlation with the values ‘participation of everybody’ and ‘continuous improvements’.

Nyckelord: TQM, health, Quality Management, leadership commitment, participation of everybody, continuous improvements

Denna post skapades 2006-08-29.
CPL Pubid: 3102


Institutioner (Chalmers)

Institutionen för industriell kvalitetsutveckling (1999-2004)



Chalmers infrastruktur

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Denna publikation ingår i:

Values and Practices of Quality Management - Health implications and organisational differences