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Does the service quality of urban public transport enhance sustainable mobility?

Roberta Guglielmetti Mugion ; Martina Toni ; Hendry Raharjo (Institutionen för teknikens ekonomi och organisation, Service Management and Logistics) ; Laura Di Pietro ; Samuel Petros Sebathu
Journal of Cleaner Production (0959-6526). Vol. Accepted for publication (2017),
[Artikel, refereegranskad vetenskaplig]

Highlight: The purpose of the paper is to investigate the role of service quality in sustainable mobility in urban public transport. An empirical investigation involving the city of Rome, Italy, is performed. The study proposes a territorial analysis and a qualitative and quantitative survey. PLS-PM statistical tools are used for data analysis. Our findings confirm that service quality and environmental attitude have a positive effect on the intention to use public transport more, affecting both the intention to use one's own car less and sustainable means of transportation more.



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Denna post skapades 2017-11-13.
CPL Pubid: 253119