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The temporality of user experience: exploring past and future in two car case studies

Ingrid Pettersson (Institutionen för produkt- och produktionsutveckling, Design and Human Factors) ; MariAnne Karlsson (Institutionen för produkt- och produktionsutveckling, Design and Human Factors)
Celebration & Contemplation: Proceedings of the Tenth International Conference on Design and Emotion, Amsterdam, September 27-30, 2016. p. 59-65. (2016)
[Konferensbidrag, refereegranskat]

The importance of understanding the temporal aspects of user experience (UX) has been recognized by the research community as well as by industry. Two studies of cars were performed to further investigate the temporality of user experience. In total 27 drivers participated in the studies; one study was retrospective investigating past experiences of cars, and one was prospective, researching expectations on future autonomous cars. A mix of qualitative methods was employed, encouraging the participants’ reflections through mediation by creative elements. Overlapping themes in the studies were found, and a tentative model was developed based on a temporal sequence in terms of Aquaintancing, Using and Transforming. By breaking down the temporality of user experience into sequences and defining the aspects of UX characterizing each sequence, it is suggested that designers and researchers can be helped in understanding and approaching experiences at these different stages.

Nyckelord: User experience, Automotive design, User study methodology, Temporality, Autonomous Vehicles



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Denna post skapades 2016-11-03. Senast ändrad 2016-11-03.
CPL Pubid: 244738