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Work Practice in Situation Rooms – An Ethnographic Study of Emergency Response Work in Governmental Organizations

Jonas Landgren (Institutionen för tillämpad informationsteknologi, Interaktionsdesign (Chalmers)) ; Fredrik Bergstrand
Lecture Notes in Business Information Processing - 3rd International Conference on Information Systems for Crisis Response and Management in Mediterranean Countries, ISCRAM-med 2016, Madrid, Spain, 26- 28 October 2016 (1865-1348). Vol. 265 (2016), p. 157-171.
[Konferensbidrag, refereegranskat]

This paper presents ethnographic accounts from multiple studies on situation room work in governmental organizations. The purpose of this paper is to make visible aspects of the work practice and provide triggers for future discussions regarding how such work practices could be supported with improved information technology. The findings show the collaborative nature of situation room work and how a variety of information technologies are embedded and intertwined in the practice. Assembling, monitoring, exploring, converging, and consolidating are key activities in a general work pattern in situation rooms.

Nyckelord: situation rooms, work practice, situation awareness, emergency response



Denna post skapades 2016-10-07. Senast ändrad 2017-02-07.
CPL Pubid: 243075

 

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Institutioner (Chalmers)

Institutionen för tillämpad informationsteknologi, Interaktionsdesign (Chalmers) (2011-2017)
Institutionen för tillämpad informationsteknologi (GU) (GU)

Ämnesområden

Mänsklig interaktion med IKT
Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning

Chalmers infrastruktur