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Change Agent Infrastructure (CHAI) – a Stakeholder Analysis Tool for Ergonomics- and Work Environment- Related Change Projects

Cecilia Berlin (Institutionen för produkt- och produktionsutveckling, Produktionssystem) ; Jonatan Berglund (Institutionen för produkt- och produktionsutveckling, Produktionssystem) ; Erik Lindskog (Institutionen för produkt- och produktionsutveckling, Produktionssystem)
Proceedings of the 7th International Conference on Applied Human Factors and Ergonomics AHFE 2016, Walt Disney, Florida, USA 27-31 July 2016, Edited by T. Ahram, W. Karwowski, Springer Series on Advances in Intelligent Systems and Computing. (2016)
[Konferensbidrag, övrigt]

This paper is a short communication introducing a novel method for stakeholder analysis, Change Agent Infrastructure (CHAI). The method is specifically developed in the context of ergonomics/work environment-related change projects and is meant for early stages of change projects. It maps potential stakeholders against eight distinct “roles” that have been found in previous research to facilitate or hinder workplace change. Mapping the “decision dilemmas” that stakeholders may face, as well as identifying over- or underrepresented roles, may benefit the change project in terms of determining information needs and how the project team should be staffed. The method has been iteratively developed and tested in educational and research projects. The method is visual, participative and helps to clarify the various participants’ understanding of the change at hand and what it means for them – this contributes positively to information strategies and decisions that facilitates the planning and execution of a sustainable change.

Nyckelord: Stakeholder Analysis, Participative ergonomics, Method, Change processes, Case study



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Denna post skapades 2016-04-21. Senast ändrad 2016-04-21.
CPL Pubid: 234991