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From Knowledge to Decision - A Case Study of Sales and Operations Planning in Health Care

Anna-Lena Alvekrans ; Björn Lantz (Institutionen för teknikens ekonomi och organisation, Operations Management) ; Peter Rosén ; Levi Siljemyr ; Johan Snygg
Production planning & control (0953-7287). Vol. 27 (2016), 12, p. 1019-1026.
[Artikel, refereegranskad vetenskaplig]

One of the most important challenges in health care management is balancing resources with fluctuating and uncertain demand. This study examines whether introducing a standardised process for Sales and Operations planning at a large university hospital improved specialty department managers’ knowledge of planning conditions and if so, whether decisions were made based on this knowledge. Using responses from a survey of 30 specialty department managers at Sahlgrenska University Hospital in Sweden, the analyses indicate that operational knowledge strengthens insights about the needs for strategic decisions, and vice versa. Moreover, knowledge is a necessary, but not sufficient, condition for making decisions at the department level. An overall planning and decision structure is required and should be implemented first at the hospital level to effectively allocate resources.

Nyckelord: Health care management, Sales and Operations planning, Capacity management, Decision making, Case study



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Denna post skapades 2016-03-23. Senast ändrad 2016-09-16.
CPL Pubid: 233595

 

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Institutioner (Chalmers)

Institutionen för teknikens ekonomi och organisation, Operations Management (2006-2016)
Företagsekonomiska institutionen, Industriell och Finansiell ekonomi & logistik (GU)
Institutionen för kliniska vetenskaper, sektionen för anestesi, biomaterial och ortopedi. Avdelningen för anestesiologi och intensivvård (GU)

Ämnesområden

Produktion
Industriell organisation, administration och ekonomi
Företagsekonomi

Chalmers infrastruktur