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Social Implications of Introducing Innovative Technology into a Product-Service System: The Case of a Waste-Grading Machine in Electronic Waste Management

Naghmeh Taghavi (Institutionen för teknikens ekonomi och organisation, Operations Management) ; Ilaria Barletta (Institutionen för produkt- och produktionsutveckling, Produktionssystem) ; Cecilia Berlin (Institutionen för produkt- och produktionsutveckling, Produktionssystem)
Advances in Production Management Systems: Innovative Production Management Towards Sustainable Growth IFIP WG 5.7 International Conference, APMS 2015, Tokyo, Japan, September 7-9, 2015, Proceedings, Part II (1868-4238). Vol. 460 (2015), p. 583-591.
[Konferensbidrag, refereegranskat]

This paper examines the social implications of introducing a new technology into the product-service system (PSS) of electronic waste management (EWM). Using a previously established set of social sustainability key performance indicators (KPIs) targeting the operations level (i.e. impacts on EWM operators), social implications are examined in a case where a specific innovative new technology is introduced to replace manual sorting of e-waste into re-use, refurbish and recycle fractions. The social sustainability KPIs were applied to the case as a structured interview guide. The results showed that the KPI framework provided a good basis for examining the social impacts and also stimulated discussions about potential business impacts based on the human resources in the system. The framework showed that the implementation supported proactive social sustainability, but some additional conditions need to be addressed by the customer organization to make sure that potential risks (identified in the interview) are mitigated.

Nyckelord: Social sustainability, Key performance indicators, Product-Service systems, Electronic waste management, Social impacts

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Denna post skapades 2015-09-28. Senast ändrad 2016-02-17.
CPL Pubid: 223277


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Institutioner (Chalmers)

Institutionen för teknikens ekonomi och organisation, Operations Management (2006-2016)
Institutionen för produkt- och produktionsutveckling, Produktionssystem (2005-2017)


Hållbar utveckling
Innovation och entreprenörskap (nyttiggörande)
Industriell organisation, administration och ekonomi
Socialt arbete

Chalmers infrastruktur

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