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ICT use in delivery of uncertain and complex project services: the case of building refurbishment

Ahmet Anil Sezer (Institutionen för teknikens ekonomi och organisation, Service management) ; Jan Bröchner (Institutionen för teknikens ekonomi och organisation, Service management)
Proc. RESER 2015 Innovative Services in the 21st Century (2015)
[Konferensbidrag, refereegranskat]

Auto repair, industrial maintenance and surgical services share with building refurbishment an uncertainty associated with the condition of the object that is to be serviced. Here, the aim is to study how the use of various types of ICT support for service delivery depends on the ability to determine the state of artefacts subject to intervention. Relying on theories of technology acceptance, a survey of ICT support in refurbishment covers 16 managers. These were found to prefer usefulness to ease-of-use. 3D scanning of existing buildings was unusual, and this limits the application of integrated digital models in co-production with clients. Simultaneously relying on virtual media and face-to-face contacts appears to be important.

Nyckelord: ICT, refurbishment, services, building

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Denna post skapades 2015-09-16. Senast ändrad 2015-09-22.
CPL Pubid: 222592


Institutioner (Chalmers)

Institutionen för teknikens ekonomi och organisation, Service management (2005-2016)


Building Futures
Informations- och kommunikationsteknik

Chalmers infrastruktur