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Adopting a Management Innovation in a Professional Organization - The Case of Improvement Knowledge in Healthcare

Andreas Hellström (Institutionen för teknikens ekonomi och organisation, Industriell kvalitetsutveckling) ; Svante Lifvergren (Institutionen för teknikens ekonomi och organisation, Industriell kvalitetsutveckling) ; Susanne Gustavsson (Institutionen för teknikens ekonomi och organisation, Industriell kvalitetsutveckling) ; Ida Gremyr (Institutionen för teknikens ekonomi och organisation, Industriell kvalitetsutveckling)
Business Process Management Journal (1463-7154). Vol. 21 (2015), 5, p. 1186-1203.
[Artikel, refereegranskad vetenskaplig]

The purpose of this paper is to study critical practices when adopting improvement knowledge as a management innovation in a professional organization. Design/methodology/approach This article is based on an action research approach, in which practitioners and researchers are seen as a part of a participative community generating actionable knowledge. Research involved gathering data over a five-year period through more than 250 interviews and 25 focus groups. Findings This paper identifies five critical practices for adopting a management innovation in a professional context: (1) focusing on labeling and theorizing to create an organization’s own vocabulary; (2) focusing on the role of internal change agents; (3) allowing for an evolutionary adoption process; (4) building new professional competence through the change agents; (5) and adopting a research-driven approach to the adoption of a management innovation. Practical implications For healthcare practitioners, this paper points to practices to consider when adopting improvement knowledge – for example, identifying the patient as the guiding principle and encouraging involvement and local change initiatives. For practitioners in other professionally driven organizations, this paper identifies critical practices for adopting a management innovation – for example, focusing on theorizing and labeling in order to create an organization’s own vocabulary related to the professional context. Originality/value On a generic level, this paper contributes to the understanding of critical aspects when adopting management innovations in a professional organization. In a healthcare context, this paper points to the value of improvement knowledge for improving quality of care. Improvement knowledge is relatively new in healthcare, and this study provides an example of a hospital in which this management innovation helped transform the organization.

Nyckelord: Healthcare, Action research, Improvement knowledge, Management innovation, Professional organization



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Denna post skapades 2015-09-01. Senast ändrad 2017-09-14.
CPL Pubid: 221670

 

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Institutioner (Chalmers)

Institutionen för teknikens ekonomi och organisation, Industriell kvalitetsutveckling (2005-2016)

Ämnesområden

Livsvetenskaper
Hållbar utveckling
Innovation och entreprenörskap (nyttiggörande)
Industriell teknik och ekonomi
Hälso- och sjukvårdsorganisation, hälsopolitik och hälsoekonomi

Chalmers infrastruktur

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