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Flow efficiency in the emergency department – solutions and implementation

Torbjörn Jacobsson (Institutionen för teknikens ekonomi och organisation, Operations Management)
Proceedings of the 21th International Annual EurOMA Conference – Operations Management in an Innovation Economy, 20-25 June 2014, Palermo, Italy (2014)
[Konferensbidrag, refereegranskat]

This paper investigates flow efficiency in the production of care in emergency departments, process flow solutions and the factors that hinder the implementation of these solutions. Qualitative research, similar to a clinical methodology, is used to analyze the cases. Various process flow solutions were identified based on standardization of work routines, focused factory, multi-disciplinary teamwork, capacity planning, and patient flow visualization. The factors found to play a significant role in the implementation of process flow solutions include top-management leadership, physicians’ autonomy, existing knowledge paradigm, barriers to continuous improvement work and a multifaceted conception of the customer.

Nyckelord: Implementation, Emergency department, Flow efficiency

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Denna post skapades 2015-08-16.
CPL Pubid: 220697


Institutioner (Chalmers)

Institutionen för teknikens ekonomi och organisation, Operations Management (2006-2016)


Produktionsteknik, arbetsvetenskap och ergonomi

Chalmers infrastruktur