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Leadership and Barriers in the Implementation of Process Flow Solutions in the Emergency Department

Torbjörn Jacobsson (Institutionen för teknikens ekonomi och organisation, Operations Management)
Proceedings of the 20th International Annual EurOMA Conference – Operations Management: At the Heart of Recovery, 7-12 June 2013, Dublin, Ireland (2013)
[Konferensbidrag, refereegranskat]

This paper investigates leadership-related factors that influence the implementation of process flow solutions in healthcare. Qualitative research on four emergency departments identifies important factors related to the physicians´ traditional high level of autonomy and their management preferences, the lack of support from top hospital management, and the lack of communication between the head of the emergency department and head nurse. Top management commitment is crucial. Production of care requires an explicit patient focus with a throughput time perspective and leadership from top management to cope with the barriers to the implementation of a process flow solutions.

Nyckelord: Implementation, Process flow solutions, Leadership

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Denna post skapades 2015-08-16.
CPL Pubid: 220696


Institutioner (Chalmers)

Institutionen för teknikens ekonomi och organisation, Operations Management (2006-2016)


Produktionsteknik, arbetsvetenskap och ergonomi

Chalmers infrastruktur