CPL - Chalmers Publication Library
| Utbildning | Forskning | Styrkeområden | Om Chalmers | In English In English Ej inloggad.

Factors that hinder the implementation of process flow solutions in healthcare - Empirical findings from four emergency departments

Torbjörn Jacobsson (Institutionen för teknikens ekonomi och organisation, Operations Management) ; Pär Åhlström (Institutionen för teknikens ekonomi och organisation, Operations Management)
Proceedings of the 17th International Annual EurOMA Conference – Managing Operations in Service Economies, 6-9 June 2010, Catholic University, Porto, Portugal. (2010)
[Konferensbidrag, refereegranskat]

This paper investigates factors that hinder the implementation of process flow solutions in healthcare. Empirical findings are based on case studies from four emergency departments. A qualitative research method was used. The main factors can be categorized into following areas: management on strategic and operational level, professional hierarchies and traditions, existing knowledge paradigm. These areas are connected to a multifaceted customer conception with differing perceptions on what are value-creating activities which lead to insufficient patient focus in the implementation.

Nyckelord: Implementation, Process flow solutions, Healthcare



Den här publikationen ingår i följande styrkeområden:

Läs mer om Chalmers styrkeområden  

Denna post skapades 2015-08-16.
CPL Pubid: 220694

 

Institutioner (Chalmers)

Institutionen för teknikens ekonomi och organisation, Operations Management (2006-2016)

Ämnesområden

Produktion
Industriell teknik och ekonomi

Chalmers infrastruktur