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Total productive maintenance in support processes: An enabler for operation excellence

Roy Andersson ; Peter Manfredsson ; Björn Lantz (Institutionen för teknikens ekonomi och organisation, Operations Management)
Total Quality Management and Business Excellence (1478-3363). Vol. 26 (2015), 10, p. 1042-1055.
[Artikel, refereegranskad vetenskaplig]

Purpose – The purpose of the paper is to analyse and determine how Total Productive Maintenance (TPM) can be applied within the support process and to identify effects from an employee and business perspective. Design/method/approach – A qualitative research approach was selected. Empirical data was gathered by using semi-structured interviews at one case company, but from several teams that had applied TPM. The result was then used as an inductive approach to explore how TPM can be applied in support process. Findings – TPM in an office environment can create value from both a business and an employee perspective. In the employee perspective, TPM reduces the risk of missing/forgetting areas of responsibility and creates more involvement. In the business perspective, objectives such as cost and quality are improved but TPM also enables the reduction of waste. TPM should be conducted as a part of the ordinary day to day work. The planning and discussions connected to TPM can be included in regular daily departmental “stand-up meetings” involving everybody. The work with 5S and maintenance should also be a part of the TPM structure connecting it as a system and not as an isolated activity. To implement and apply TPM within an office context, it should be structured in three steps; (I) Define, (II) Implement and (III) Sustain. Originality/value – The paper gives practitioners a perspective on how TPM can be applied within the administrative processes in a production company.

Nyckelord: lean office; total productive maintenance (TPM); support process; service management

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Denna post skapades 2015-03-11. Senast ändrad 2015-10-23.
CPL Pubid: 213681


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Institutioner (Chalmers)

Institutionen för teknikens ekonomi och organisation, Operations Management (2006-2016)



Chalmers infrastruktur