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Manufacturing’s Wicked Problems (Partially) Explained Through Social Network Analysis

Ben Clegg ; Amrik Sohal ; Chee Seng Koh ; Prasanta Dey ; David Bennett (Institutionen för teknikens ekonomi och organisation, Operations Management)
Perrone G and Bruccoleri M (Eds) "Operations Management in an Innovation Economy", Proceedings of 21st International Annual Conference of the European Operations Management Association p. paper ID BEH-09. (2014)
[Konferensbidrag, refereegranskat]

This paper reports on an empirical case study based in a UK manufacturing company which was striving for more effective employee engagement. Social Network Analysis (SNA) was used to investigate the situation through a consultative approach involving the workforce in a structured debate about employee engagement and its possible effects upon the organisation. The paper reveals how employee engagement varies depending upon the characteristics of an individual and how they interact with other employees.

Nyckelord: Wicked problems; Social Network Analysis; employee engagement

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Denna post skapades 2014-09-13. Senast ändrad 2014-11-27.
CPL Pubid: 202701


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Institutioner (Chalmers)

Institutionen för teknikens ekonomi och organisation, Operations Management (2006-2016)


Annan teknik

Chalmers infrastruktur