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Process Analysis in an Academic Environment

Sverker Alänge (Institutionen för industriell dynamik) ; Stefan Book (Institutionen för industriell kvalitetsutveckling)
Park Dahlgaard, S.M. and Dahlgard, J.J. eds. (2001), Building People and Organisational Excellence: Proceeding of the 4th International QMOD Conference, September 12-14, 2001 in Linköping, Sweden p. 124-131. (2001)
[Konferensbidrag, refereegranskat]

Process improvement is frequently discussed and is being implemented in both industry and other organizations, but the results of these efforts have not always been satisfactory. The purpose of this article is to explore the limitations of and potential for process oriented improvement in an academic environment, based on experience from Chalmers University of Technology. It was found that process oriented improvement can work in a university setting, which also could be expected. The improvement projects chosen concern administrative processes, and hence they are not that different from processes in other types of organizations. While the improvement methodology demanded some training and experience, the real challenge was linked to the existing organization and barriers within its social system, political power structure and culture. In order to overcome barriers, the importance of contact between project members and key stakeholders is emphasized.

Nyckelord: proecess improvement, process analysis, process map, cycle of experience, Gestalt cycle, university

Denna post skapades 2014-05-11. Senast ändrad 2014-05-11.
CPL Pubid: 197901


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Institutioner (Chalmers)

Institutionen för industriell dynamik (1900-2004)
Institutionen för industriell kvalitetsutveckling (1999-2004)


Industriell teknik och ekonomi

Chalmers infrastruktur