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Critical Factors for Quality Management Initiatives in Small and Medium-Sized Enterprises

Marcus Assarlind (Institutionen för teknikens ekonomi och organisation, Industriell kvalitetsutveckling) ; Ida Gremyr (Institutionen för teknikens ekonomi och organisation, Industriell kvalitetsutveckling)
Total Quality Management and Business Excellence (1478-3363). Vol. 25 (2014), 4, p. 397-411.
[Artikel, refereegranskad vetenskaplig]

This paper identifies the critical factors for quality management (QM) initiatives in small- and medium-sized enterprises (SMEs). The factors are grouped into six categories: contextualisation; gradual implementation using realistic goals; involvement and training of employees; involvement of external support; management involvement; and fact-based follow-up. A further analysis of the literature indicates that well-recognised ideas for improvement in large companies are useful for SMEs as well. However, compared to large companies, more focus is needed on acquiring external support, planning for a QM initiative in line with characteristics of the specific SME, and planning for a gradual implementation of the QM initiative that is followed up by realistic goals.

Nyckelord: quality management; small- and medium-sized enterprises; critical factors



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Denna post skapades 2013-11-18. Senast ändrad 2014-09-02.
CPL Pubid: 186970

 

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Institutioner (Chalmers)

Institutionen för teknikens ekonomi och organisation, Industriell kvalitetsutveckling (2005-2016)

Ämnesområden

Produktion
Hållbar utveckling
Innovation och entreprenörskap (nyttiggörande)
Industriell teknik och ekonomi

Chalmers infrastruktur

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