CPL - Chalmers Publication Library
| Utbildning | Forskning | Styrkeområden | Om Chalmers | In English In English Ej inloggad.

Among Fumblers, Talkers, Mappers and Organizers - Four applications of process orientation

Andreas Hellström (Institutionen för teknikens ekonomi och organisation, Industriell kvalitetsutveckling) ; Henrik Eriksson (Institutionen för teknikens ekonomi och organisation, Industriell kvalitetsutveckling)
Total Quality Management and Business Excellence (1478-3363). Vol. 24 (2013), 5-6, p. 733-751.
[Artikel, refereegranskad vetenskaplig]

The study describes different applications of process orientation and associates the applications with organisational performance and inhibiting factors. The objective of the study is to analyse potential differences between the various applications of process orientation and thus to empirically validate what organisations actually do when managing their processes. The article uses survey data from 183 employees of various healthcare facilities in one region in Sweden. Four significantly different user groups of process orientation existed in the studied population. These were Fumblers, Talkers, Mappers and Organisers. The Organisers perceived the greatest effect on organisational performance, slightly greater than the Talkers. The Mappers perceived a significantly lower effect. The results also show that the perceived resistance from inhibiting aspects decreases the more visible and structural the application of the process orientation is, i.e. Mappers and Organisers. The linguistic and cognitive approach that the Talkers have taken has been perceived as fruitful in terms of organisational performance. We argue that the suggested classification of process orientation contributes to a better understanding among practitioners by showing that different applications of process orientation exist and by showing what effects can be expected from these applications. By not seeing process orientation as one single idea or application, it is our intention that this study contribute to a broader view of process orientation.

Nyckelord: process orientation, organisational performance, healthcare, cluster



Den här publikationen ingår i följande styrkeområden:

Läs mer om Chalmers styrkeområden  

Denna post skapades 2012-12-19. Senast ändrad 2014-09-02.
CPL Pubid: 168215

 

Läs direkt!

Lokal fulltext (fritt tillgänglig)

Länk till annan sajt (kan kräva inloggning)


Institutioner (Chalmers)

Institutionen för teknikens ekonomi och organisation, Industriell kvalitetsutveckling (2005-2016)

Ämnesområden

Building Futures
Livsvetenskaper
Hållbar utveckling
Innovation och entreprenörskap (nyttiggörande)
Industriell teknik och ekonomi
Företagsekonomi

Chalmers infrastruktur