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Process orientation in healthcare services: tracking the patient’s journey through the healthcare system

Andreas Hellström (Institutionen för teknikens ekonomi och organisation, Industriell kvalitetsutveckling) ; Mattias Elg ; Jan Lindmark
18th International Annual EurOMA Conference, Cambridge UK (2011)
[Konferensbidrag, refereegranskat]

The purpose of this paper is to present and discuss the potential benefits of a process oriented model for identification and description of the various activities and decision points made as a patient undertakes a process for a single healthcare problem. The results from the present study are based on a multiple case study design and the work of an expert group, teams of healthcare practitioners, and researchers. The developed process oriented model identifies important steps from the first contact between the patient and the healthcare system to the closing of the case

Nyckelord: healthcare, process management, performance measurement

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Denna post skapades 2011-11-14. Senast ändrad 2017-09-14.
CPL Pubid: 148483


Institutioner (Chalmers)

Institutionen för teknikens ekonomi och organisation, Industriell kvalitetsutveckling (2005-2016)


Building Futures
Hållbar utveckling
Industriell organisation, administration och ekonomi

Chalmers infrastruktur