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The role of quality managers in contemporary organisations

Mattias Elg ; Ida Gremyr (Institutionen för teknikens ekonomi och organisation, Industriell kvalitetsutveckling) ; Andreas Hellström (Institutionen för teknikens ekonomi och organisation, Industriell kvalitetsutveckling) ; Lars Witell
Total Quality Management & Business Excellence (1478-3363). Vol. 22 (2011), 8, p. 795-806.
[Artikel, refereegranskad vetenskaplig]

A key question for firms nowadays is how to organise work with quality management. This naturally includes the role of the quality managers and it appears as if the profession of quality managers is at a crossroads. Alternatives are that the role of a quality manager broadens to include quality at a strategic level in the firm and that Six Sigma specialists and Lean Production managers drive the development of quality management in the future. In this paper, we present the results from a survey of 212 quality managers in Swedish organisations. The purpose is to contribute to an understanding of how the management of quality is designed and practised in contemporary organisations. This study shows that a quality manager's operational responsibility is quite narrowly defined. The agenda of the quality manager is mainly related to quality standards, such as ISO 9000 and environmental management systems. These programmes frame the work of the quality manager, which in many cases leaves other programmes, such as Six Sigma and Lean Production, to other departments or parallel improvement structures.

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Denna post skapades 2011-09-26. Senast ändrad 2012-04-10.
CPL Pubid: 146591


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Institutioner (Chalmers)

Institutionen för teknikens ekonomi och organisation, Industriell kvalitetsutveckling (2005-2016)


Industriell organisation, administration och ekonomi
Övrig industriell teknik och ekonomi

Chalmers infrastruktur