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Exploring Modes of Service Innovation in Manufacturing Firms

Lars Witell ; Ida Gremyr (Institutionen för teknikens ekonomi och organisation, Industriell kvalitetsutveckling) ; Nina Löfberg ; Bo Edvardsson ; Anders Fundin
CIRP IPS² Conference (2010)
[Konferensbidrag, refereegranskat]

Manufacturing companies that differentiate their offerings with new services need to combine both product and service innovation. The purpose of our research is to understand how service development processes in manufacturing companies is influenced by (1) the choice of separation or integration of service development and (2) the modes of innovation. The results show that service development processes are often more structured if the service is developed separately. Furthermore, service innovations often follow another sequence of innovation modes than product innovations. Since different innovation modes benefit from varying degree of structure in the development process, integrated development of products and services could prove challenging.



Denna post skapades 2010-12-01. Senast ändrad 2017-01-27.
CPL Pubid: 129924

 

Institutioner (Chalmers)

Institutionen för teknikens ekonomi och organisation, Industriell kvalitetsutveckling (2005-2016)

Ämnesområden

Övrig annan teknik

Chalmers infrastruktur