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Process management in healthcare: investigating why it's easier said than done

Andreas Hellström (Institutionen för teknikens ekonomi och organisation, Industriell kvalitetsutveckling) ; Svante Lifvergren (Institutionen för teknikens ekonomi och organisation, Industriell kvalitetsutveckling) ; johan Quist
Journal of Manufacturing Technology Management (1741-038X). Vol. 21 (2010), 4, p. 499 - 511.
[Artikel, refereegranskad vetenskaplig]

Purpose – The purpose of this paper is to investigate what happens when a new management idea with manufacturing origin is implemented in a healthcare organization. In this paper, it is focussed on process management: what happens when the processes are highlighted, process owners are appointed and more power is allocated to the process dimension of the organization. Design/methodology/approach – The paper uses the case of a hospital group in Sweden to investigate difficulties in implementing process management. The studied hospital group has been involved in systematic fundamental change to the system for nearly a decade. The research project was conducted using a collaborative management research approach in which academic researchers worked together with the development director. Findings – The paper shows that the organization itself in many ways becomes an obstacle to the achievement of a process-oriented management style. In the empirical story, voices from the healthcare staff reveal conflicts over organizing principles and structures such as budgeting and reimbursement systems – systems obviously built on a more functional view from an organizational perspective. It is not completely evident that the two alternative perspectives are able to co-exist easily – managing them seems to be an advanced balancing act. Originality/value – The paper provides an illustration of knowledge transfer from manufacturing to service industries. It focuses on the meeting between a Swedish healthcare organization and the idea of process management.

Nyckelord: Health services, Organizational design, Process management, Sweden

Denna post skapades 2010-05-07. Senast ändrad 2017-09-14.
CPL Pubid: 121356


Institutioner (Chalmers)

Institutionen för teknikens ekonomi och organisation, Industriell kvalitetsutveckling (2005-2016)


Industriell teknik och ekonomi
Hälso- och sjukvårdsorganisation, hälsopolitik och hälsoekonomi

Chalmers infrastruktur