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Real-time traveler information from an organizational perspective: Driving forces, implementation issues, and deployment effects.

Tor Skoglund (Institutionen för produkt- och produktionsutveckling, Design and Human Factors) ; MariAnne Karlsson (Institutionen för produkt- och produktionsutveckling, Design and Human Factors) ; Stig E.R. Franzén (Institutionen för produkt- och produktionsutveckling, Design and Human Factors)
Proceedings of the 16th world congress and exhibition on intelligent transport systems and services 3830, (2009)
[Konferensbidrag, övrigt]

Systems for real-time traveler information are today common in public transport organizations. Earlier studies have predominantly been focusing on the direct effects like patronage and traveler‟s opinion. This interview study focuses on the organizations. Representatives of public transport authorities in Sweden have been interviewed and results suggest that introductions have been done without clear motives and with little or no focus on organizational change. It seems, however, as if the organizational changes that followed implementation accompanied an increased customer focus.

Nyckelord: Public transport, traveler information, passenger information, real-time information systems, implementation of ICT-systems



Denna post skapades 2009-10-23. Senast ändrad 2015-12-17.
CPL Pubid: 100637